03 LAN Error: EXTERNAL LOOPBACK - HP LaserJet 3300 Multifunction Printer series

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03 LAN Error: EXTERNAL LOOPBACK

HP LaserJet 3300 Multifunction Printer series - 03 LAN Error: EXTERNAL LOOPBACK

03 LAN Error: EXTERNAL LOOPBACK

The print server is incorrectly connected to the network or is defective.

Make sure that your print server is correctly attached to your network. In addition, check all other
cabling and connectors.

For help in correcting this error, contact HP Jetdirect technical support. See the support flyer that
came with your product for information on contacting HP.

HP LaserJet 3300 Multifunction Printer series > 03 LAN Error: EXTERNAL LOOPBACK

Getting to know your product
- Identifying your product
- Identifying your product’s hardware components
  - HP LaserJet 3300 series hardware components
- Identifying your product’s control panel components
- Identifying HPJetdirect 310x print server components
- Identifying your product’s software components
Getting started
- Finding a location for your product
- Connecting a printer cable to your product
- Installing a print cartridge
- Installing and loading the media input trays
- Installing the ADF input tray
- Connecting the power cord
- Loading originals to copy or scan
  - To load originals onto the flatbed scanner
  - To load originals into the ADF input tray
- Verifying your work
Changing your product’s general default settings
- HPLaserJet 3300 series product settings
- Printing a configuration page
  - To print a configuration page
- Printing a control panel menu map
  - To print a control panel menu map
- Restoring the factory default settings
  - To restore the factory default settings
- Changing the display panel language
  - To change the display panel language
- Changing the default paper size
  - To change the default paper size
- Using the product’s volume controls
- Changing settings from your computer
Printing
- Printing with manual feed
  - To print using manual feed
- Stopping or canceling a print job
- Printer drivers
- Understanding print quality settings
- Optimizing print quality for media types
  - To access the optimizing feature
- Printing envelopes
  - To print one envelope
  - To print multiple envelopes
- Printing transparencies and labels
  - To print transparencies or labels
- Printing letterhead or preprinted forms
  - To print letterhead or preprinted forms
- Printing custom-sized media or card stock
  - To print custom-sized media or card stock
- Printing on both sides of the media (manual duplexing)
  - To duplex manually on lightweight media
  - To duplex manually on heavy media or card stock (straight-through output path)
- Printing multiple pages on a single sheet of media
  - To print multiple pages on a single sheet (Windows)
  - To print multiple pages on a single sheet (Macintosh)
- Printing booklets
  - To print booklets
- Printing watermarks
  - To access the watermark feature
Copying
- Starting a copy job
- Canceling a copy job
- Adjusting copy quality for the current job
  - To adjust the copy quality for the current job
- Adjusting the default copy quality
  - To adjust the copy quality
- Adjusting the lighter/darker (contrast) setting for the current job
  - To adjust the lighter/darker setting for the current job
- Adjusting the default lighter/darker (contrast) setting
  - To adjust the default lighter/darker setting
- Reducing or enlarging copies for the current job
  - To reduce or enlarge copies for the current job
- Adjusting the default copy size
  - To change the default copy size
- Changing the copy collation setting
  - To change the copy collation setting for the current job
  - To change the default copy collation setting
- Changing the number of copies
  - To change the number of copies for the current job
  - To change the default number of copies
- Using HP LaserJet Copier software
  - To access HP LaserJet Copier (Windows or Macintosh)
- Using HP LaserJet Copy Plus software
  - To access HP LaserJet Copy Plus (Windows)
  - To access HPLaserJet Copy Plus (Macintosh)
- Copying photos, two-sided originals, or books
Scanning
- Understanding scanning methods
- Scanning from the product’s control panel
- Canceling a scan job
- Scanning with the product software
- Scanning with TWAIN-compliant software
  - To use flatbed scanner preview scan
- Archiving scanned text or images
  - To archive a scanned image
  - To use the archive feature (Macintosh)
- Scanning with OCR
- Enhancing images with HP LaserJet Document Manager or HPPhoto Center
  - To access image enhancement features (Windows)
- Adding annotations to HP documents
  - To access HP LaserJet Document Manager’s annotation features
  - To change the annotation settings
- Adding annotations to scanned image files
- Sending scanned items as e-mail attachments
- Scanner resolution and color
  - Resolution and color guidelines
  - Color
Faxing
- Setting the information in the fax header
  - To set the fax header
- Setting the answer mode
  - To set the answer mode
- Loading originals to fax
  - To load fax documents into the ADF input tray
- Sending faxes
  - To send a fax to one recipient
  - To send a fax to multiple recipients
  - To send a fax using a group-dial code
  - To send a fax to an ad hoc group
- Canceling a fax job
  - To cancel the current fax job
  - To cancel a fax job using fax job status
- Using manual dial
  - To use manual dial
- Deleting faxes from memory
  - To delete faxes from memory
- Redialing manually
  - To redial manually
- Sending a fax at a future time
  - To send a fax at a future time
- Receiving faxes
  - To receive faxes when you hear fax tones
  - To reprint a fax
  - To block or unblock fax numbers
- Receiving faxes to your computer
  - To turn the receive to PC setting off from the control panel
- About speed-dial codes, one-touch keys, and group-dial codes
  - To program speed-dial codes and one-touch keys
  - To delete speed-dial codes and one-touch keys
  - To quickly program speed-dial codes or one-touch keys
  - To program a one-touch key for alternate long distance
- Managing group-dial codes
  - To program group-dial codes
  - To delete group-dial codes
  - To delete an individual from a group-dial code
- Deleting all phone book entries
  - To delete all phone book entries
- Using dialing characters
  - Dialing character table
  - To insert a pause or wait
- Inserting a dial prefix
  - To set the dial prefix
- Using fax forwarding
  - To use fax forwarding
- Using fax polling
  - To poll (request a fax from) another fax machine
- Enabling an extension phone
  - To enable an extension phone
- Sending a fax by dialing from a telephone
  - To send a fax by dialing from a telephone
- Changing the HPLaserJet 3330 product’s volume settings
  - To change the fax sounds (line monitor) volume
  - To change the ring volume
- Changing the default resolution
  - To change the default resolution
- Changing the default contrast
  - To change the default contrast
- Changing the detect dial tone setting
  - To change detect dial tone
- Changing how the product answers incoming faxes
  - To set the answer mode to automatic or manual
- Changing rings-to-answer
  - To set the number of rings-to-answer
- Changing answer ring patterns
  - What is ring pattern service?
  - How do I get the service?
  - How will I know if it is working?
  - To change answer ring patterns
- Changing the silence-detect mode
  - To change the silence detect mode
- Changing autoreduction settings for incoming faxes
  - To change autoreduction for incoming faxes
- Enabling stamp received faxes
  - To enable stamp received faxes
- Setting the fax error correction
  - To change the error correction setting
- Selecting tone- or pulse-dialing mode
  - To select tone- or pulse-dialing
- Changing redial settings
  - To turn the redial on busy option on or off
  - To turn the redial on no answer on or off
- Using billing codes
  - To turn billing codes on or off
- Changing the V.34 setting
  - To turn the V.34 setting on or off
- Managing fax logs and reports
- Printing the fax activity log
  - To print the fax activity log
- Setting the fax activity log to print automatically
  - To set the fax activity log to print automatically
- Printing a fax call report
  - To print a fax call report
- Setting fax call report print times
  - To set fax call report print times
- Including the first page of each fax on the fax call report
  - To include the first page of each fax on the fax call report
- Printing a phone book report
  - To print a phone book report
- Printing the billing codes report
  - To print the billing codes report
- Printing a T.30 protocol trace report
  - To print a T.30 protocol trace report
  - To set T.30 protocol trace report print times
- Printing the block fax list
  - To print the block fax list
- Printing all fax reports
  - To print all fax reports
Networking
- Understanding the print server’s features and benefits
- Using network protocols
  - Printing protocols
  - Scanning protocols
- Software installation
- Network connection requirements
- Installing the 310x print server
  - To connect the product to a network
- Installing the network software
- Using the embedded web server
- Using HP Web JetAdmin
- Using BOOTP
  - Setting up the BOOTP server
  - Bootptab file entries
- Using DHCP
- Moving to another network
- Printing a print server configuration page
  - To print a Jetdirect configuration page
- For more information
Cleaning and maintenance
- Cleaning the outside of the product
- Cleaning the print cartridge area
  - To clean the print cartridge area
- Cleaning the printer media path
  - To clean the printer media path
- Cleaning the pickup roller
  - To clean the pickup roller
- Changing the pickup roller
  - To change the pickup roller
- Changing the printer separation pad
  - To change the printer separation pad
- Installing a new ADF
  - To install a new or replacement ADF
- Changing an ADF pickup roller assembly
- Removing and replacing the control panel bezel
Media
- Product media specifications
  - Supported media sizes (printer)
- Guidelines for using media
- Selecting media for the ADF
  - ADF specifications
HP parts and accessories
- Ordering HPparts and accessories
  - HP parts and accessories chart
  - Power modules (network model only)
- HPLaserJet print cartridges
- DIMMs (memory or font)
Troubleshooting printing problems
- Product will not turn on or print
- Pages print but are totally blank
- Pages did not print
- Pages printed, but there was a problem
- Onscreen error messages
  - Printer not responding/error writing to LPT1
  - Cannot access port (in use by another application)
- Paper handling problems
- Printed page is different from what appeared onscreen
- Clearing media jams
- Improving print quality
- Control panel error messages
Troubleshooting copy problems
- No copy came out
- Copies are blank, or images are missing or faded
- Improving copy quality
  - Preventing problems
- Clearing ADF media jams
  - To clear a media jam from the ADF
    - Typical ADF jam locations
  - Removing a jammed ADF page
- Identifying and correcting copy defects
Troubleshooting scanning problems
- Scanned image is of poor quality
- Part of the image did not scan or text is missing
- The text cannot be edited
- The scan takes too long
- Error messages appear on the screen
  - Unable to activate TWAIN source
- The scanner did nothing
  - Is the original loaded correctly?
- Improving scan quality
  - Preventing problems
- Identifying and correcting scan defects
Troubleshooting faxing problems
- Fax phone problems
- The document stops feeding during faxing
- The product is receiving faxes but not sending them
  - Is your product on a PBX system?
  - Is there a poor phone connection?
- Outgoing fax calls keep dialing
- Faxes you send are not arriving
  - Is the receiving fax machine off or does it have an error condition?
  - Is the fax still waiting in memory?
- All of the numbers in a long fax number cannot be dialed
- Unable to start receiving faxes from an extension phone
  - Is the extension phone setting disabled?
  - Is the telephone cord securely connected?
- Voice calls are not being received by the phone or answering machine connected to the line
- Incoming fax calls are not being answered
- Faxes are transmitting or being received very slowly
- Faxes are not printing or are printing incorrectly
  - Is there media in the media input tray?
  - Is the receive to PC option selected?
- Faxes are printing on two pages instead of one
  - Is the autoreduction setting set correctly?
- Received faxes are too light or are printing only on half of the page
  - Did the product run out of toner while printing a fax?
- Fax activity logs or call reports are not printing correctly
  - Are the activity log and call report settings correct?
- The volume is too high or low
  - Do the volume settings need to be adjusted?
Troubleshooting network problems
- Troubleshooting overview
- Configuration page does not print
- Error messages
- Resetting the 310x print server to factory defaults (cold reset)
- Interpreting the configuration page
- Browse hp.com
Glossary
Appendix A Specifications and regulatory information
- HP LaserJet 3300 series product
- HP LaserJet 3330 fax
- HP Jetdirect 310x print server
- Environmental product stewardship program
- HP LaserJet 3300 series product battery
Appendix B Warranties and licensing
- HP software license agreement
- HP limited warranty statement
Appendix C Service and support
- Obtaining hardware service
  - To obtain hardware service
    - Returning the unit
    - Repackaging guidelines
- Extended warranty
- Service information form
Index