If possible, print a self-test page (see
Printing a configuration page
) before you turn off the
unit, and send the self-test report with the unit.
Remove and retain the print cartridge.
Toner left in the printer during shipping can damage the product.
Include the completed copy of the service information form below. Note on the form which
items were returned.
Use the original shipping container and packaging materials, if possible.
Include samples that illustrate the problems you are having, if applicable.
248 Appendix C Service and support
Include five sheets of the paper or other media that are causing trouble in printing, scanning,
faxing, or copying.