Changing the printer separation pad
If your input tray feeds more than one page at a time, you might need to change the printer
separation pad. Recurring feed problems indicate that the printer separation pad is worn. If your
product is under warranty, call support. If your product is not under warranty, see
HP parts and accessories
to order a new printer separation pad.
Before you change the separation pad, clean the pickup roller. See
Cleaning the pickup roller