Troubleshooting network problems - HP LaserJet 3300 Multifunction Printer series

HP LaserJet 3300 Multifunction Printer series
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Troubleshooting network problems

HP LaserJet 3300 Multifunction Printer series - Troubleshooting network problems

Troubleshooting network
problems

You can use the information in this chapter to troubleshoot general network problems. See the
following sections for more information:

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Troubleshooting overview

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Configuration page does not print

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Error messages

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Resetting the 310x print server to factory defaults (cold reset)

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Interpreting the configuration page

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190 16 Troubleshooting network problems

HP LaserJet 3300 Multifunction Printer series > Troubleshooting network problems

Getting to know your product
- Identifying your product
- Identifying your product’s hardware components
  - HP LaserJet 3300 series hardware components
- Identifying your product’s control panel components
- Identifying HPJetdirect 310x print server components
- Identifying your product’s software components
Getting started
- Finding a location for your product
- Connecting a printer cable to your product
- Installing a print cartridge
- Installing and loading the media input trays
- Installing the ADF input tray
- Connecting the power cord
- Loading originals to copy or scan
  - To load originals onto the flatbed scanner
  - To load originals into the ADF input tray
- Verifying your work
Changing your product’s general default settings
- HPLaserJet 3300 series product settings
- Printing a configuration page
  - To print a configuration page
- Printing a control panel menu map
  - To print a control panel menu map
- Restoring the factory default settings
  - To restore the factory default settings
- Changing the display panel language
  - To change the display panel language
- Changing the default paper size
  - To change the default paper size
- Using the product’s volume controls
- Changing settings from your computer
Printing
- Printing with manual feed
  - To print using manual feed
- Stopping or canceling a print job
- Printer drivers
- Understanding print quality settings
- Optimizing print quality for media types
  - To access the optimizing feature
- Printing envelopes
  - To print one envelope
  - To print multiple envelopes
- Printing transparencies and labels
  - To print transparencies or labels
- Printing letterhead or preprinted forms
  - To print letterhead or preprinted forms
- Printing custom-sized media or card stock
  - To print custom-sized media or card stock
- Printing on both sides of the media (manual duplexing)
  - To duplex manually on lightweight media
  - To duplex manually on heavy media or card stock (straight-through output path)
- Printing multiple pages on a single sheet of media
  - To print multiple pages on a single sheet (Windows)
  - To print multiple pages on a single sheet (Macintosh)
- Printing booklets
  - To print booklets
- Printing watermarks
  - To access the watermark feature
Copying
- Starting a copy job
- Canceling a copy job
- Adjusting copy quality for the current job
  - To adjust the copy quality for the current job
- Adjusting the default copy quality
  - To adjust the copy quality
- Adjusting the lighter/darker (contrast) setting for the current job
  - To adjust the lighter/darker setting for the current job
- Adjusting the default lighter/darker (contrast) setting
  - To adjust the default lighter/darker setting
- Reducing or enlarging copies for the current job
  - To reduce or enlarge copies for the current job
- Adjusting the default copy size
  - To change the default copy size
- Changing the copy collation setting
  - To change the copy collation setting for the current job
  - To change the default copy collation setting
- Changing the number of copies
  - To change the number of copies for the current job
  - To change the default number of copies
- Using HP LaserJet Copier software
  - To access HP LaserJet Copier (Windows or Macintosh)
- Using HP LaserJet Copy Plus software
  - To access HP LaserJet Copy Plus (Windows)
  - To access HPLaserJet Copy Plus (Macintosh)
- Copying photos, two-sided originals, or books
Scanning
- Understanding scanning methods
- Scanning from the product’s control panel
- Canceling a scan job
- Scanning with the product software
- Scanning with TWAIN-compliant software
  - To use flatbed scanner preview scan
- Archiving scanned text or images
  - To archive a scanned image
  - To use the archive feature (Macintosh)
- Scanning with OCR
- Enhancing images with HP LaserJet Document Manager or HPPhoto Center
  - To access image enhancement features (Windows)
- Adding annotations to HP documents
  - To access HP LaserJet Document Manager’s annotation features
  - To change the annotation settings
- Adding annotations to scanned image files
- Sending scanned items as e-mail attachments
- Scanner resolution and color
  - Resolution and color guidelines
  - Color
Faxing
- Setting the information in the fax header
  - To set the fax header
- Setting the answer mode
  - To set the answer mode
- Loading originals to fax
  - To load fax documents into the ADF input tray
- Sending faxes
  - To send a fax to one recipient
  - To send a fax to multiple recipients
  - To send a fax using a group-dial code
  - To send a fax to an ad hoc group
- Canceling a fax job
  - To cancel the current fax job
  - To cancel a fax job using fax job status
- Using manual dial
  - To use manual dial
- Deleting faxes from memory
  - To delete faxes from memory
- Redialing manually
  - To redial manually
- Sending a fax at a future time
  - To send a fax at a future time
- Receiving faxes
  - To receive faxes when you hear fax tones
  - To reprint a fax
  - To block or unblock fax numbers
- Receiving faxes to your computer
  - To turn the receive to PC setting off from the control panel
- About speed-dial codes, one-touch keys, and group-dial codes
  - To program speed-dial codes and one-touch keys
  - To delete speed-dial codes and one-touch keys
  - To quickly program speed-dial codes or one-touch keys
  - To program a one-touch key for alternate long distance
- Managing group-dial codes
  - To program group-dial codes
  - To delete group-dial codes
  - To delete an individual from a group-dial code
- Deleting all phone book entries
  - To delete all phone book entries
- Using dialing characters
  - Dialing character table
  - To insert a pause or wait
- Inserting a dial prefix
  - To set the dial prefix
- Using fax forwarding
  - To use fax forwarding
- Using fax polling
  - To poll (request a fax from) another fax machine
- Enabling an extension phone
  - To enable an extension phone
- Sending a fax by dialing from a telephone
  - To send a fax by dialing from a telephone
- Changing the HPLaserJet 3330 product’s volume settings
  - To change the fax sounds (line monitor) volume
  - To change the ring volume
- Changing the default resolution
  - To change the default resolution
- Changing the default contrast
  - To change the default contrast
- Changing the detect dial tone setting
  - To change detect dial tone
- Changing how the product answers incoming faxes
  - To set the answer mode to automatic or manual
- Changing rings-to-answer
  - To set the number of rings-to-answer
- Changing answer ring patterns
  - What is ring pattern service?
  - How do I get the service?
  - How will I know if it is working?
  - To change answer ring patterns
- Changing the silence-detect mode
  - To change the silence detect mode
- Changing autoreduction settings for incoming faxes
  - To change autoreduction for incoming faxes
- Enabling stamp received faxes
  - To enable stamp received faxes
- Setting the fax error correction
  - To change the error correction setting
- Selecting tone- or pulse-dialing mode
  - To select tone- or pulse-dialing
- Changing redial settings
  - To turn the redial on busy option on or off
  - To turn the redial on no answer on or off
- Using billing codes
  - To turn billing codes on or off
- Changing the V.34 setting
  - To turn the V.34 setting on or off
- Managing fax logs and reports
- Printing the fax activity log
  - To print the fax activity log
- Setting the fax activity log to print automatically
  - To set the fax activity log to print automatically
- Printing a fax call report
  - To print a fax call report
- Setting fax call report print times
  - To set fax call report print times
- Including the first page of each fax on the fax call report
  - To include the first page of each fax on the fax call report
- Printing a phone book report
  - To print a phone book report
- Printing the billing codes report
  - To print the billing codes report
- Printing a T.30 protocol trace report
  - To print a T.30 protocol trace report
  - To set T.30 protocol trace report print times
- Printing the block fax list
  - To print the block fax list
- Printing all fax reports
  - To print all fax reports
Networking
- Understanding the print server’s features and benefits
- Using network protocols
  - Printing protocols
  - Scanning protocols
- Software installation
- Network connection requirements
- Installing the 310x print server
  - To connect the product to a network
- Installing the network software
- Using the embedded web server
- Using HP Web JetAdmin
- Using BOOTP
  - Setting up the BOOTP server
  - Bootptab file entries
- Using DHCP
- Moving to another network
- Printing a print server configuration page
  - To print a Jetdirect configuration page
- For more information
Cleaning and maintenance
- Cleaning the outside of the product
- Cleaning the print cartridge area
  - To clean the print cartridge area
- Cleaning the printer media path
  - To clean the printer media path
- Cleaning the pickup roller
  - To clean the pickup roller
- Changing the pickup roller
  - To change the pickup roller
- Changing the printer separation pad
  - To change the printer separation pad
- Installing a new ADF
  - To install a new or replacement ADF
- Changing an ADF pickup roller assembly
- Removing and replacing the control panel bezel
Media
- Product media specifications
  - Supported media sizes (printer)
- Guidelines for using media
- Selecting media for the ADF
  - ADF specifications
HP parts and accessories
- Ordering HPparts and accessories
  - HP parts and accessories chart
  - Power modules (network model only)
- HPLaserJet print cartridges
- DIMMs (memory or font)
Troubleshooting printing problems
- Product will not turn on or print
- Pages print but are totally blank
- Pages did not print
- Pages printed, but there was a problem
- Onscreen error messages
  - Printer not responding/error writing to LPT1
  - Cannot access port (in use by another application)
- Paper handling problems
- Printed page is different from what appeared onscreen
- Clearing media jams
- Improving print quality
- Control panel error messages
Troubleshooting copy problems
- No copy came out
- Copies are blank, or images are missing or faded
- Improving copy quality
  - Preventing problems
- Clearing ADF media jams
  - To clear a media jam from the ADF
    - Typical ADF jam locations
  - Removing a jammed ADF page
- Identifying and correcting copy defects
Troubleshooting scanning problems
- Scanned image is of poor quality
- Part of the image did not scan or text is missing
- The text cannot be edited
- The scan takes too long
- Error messages appear on the screen
  - Unable to activate TWAIN source
- The scanner did nothing
  - Is the original loaded correctly?
- Improving scan quality
  - Preventing problems
- Identifying and correcting scan defects
Troubleshooting faxing problems
- Fax phone problems
- The document stops feeding during faxing
- The product is receiving faxes but not sending them
  - Is your product on a PBX system?
  - Is there a poor phone connection?
- Outgoing fax calls keep dialing
- Faxes you send are not arriving
  - Is the receiving fax machine off or does it have an error condition?
  - Is the fax still waiting in memory?
- All of the numbers in a long fax number cannot be dialed
- Unable to start receiving faxes from an extension phone
  - Is the extension phone setting disabled?
  - Is the telephone cord securely connected?
- Voice calls are not being received by the phone or answering machine connected to the line
- Incoming fax calls are not being answered
- Faxes are transmitting or being received very slowly
- Faxes are not printing or are printing incorrectly
  - Is there media in the media input tray?
  - Is the receive to PC option selected?
- Faxes are printing on two pages instead of one
  - Is the autoreduction setting set correctly?
- Received faxes are too light or are printing only on half of the page
  - Did the product run out of toner while printing a fax?
- Fax activity logs or call reports are not printing correctly
  - Are the activity log and call report settings correct?
- The volume is too high or low
  - Do the volume settings need to be adjusted?
Troubleshooting network problems
- Troubleshooting overview
- Configuration page does not print
- Error messages
- Resetting the 310x print server to factory defaults (cold reset)
- Interpreting the configuration page
- Browse hp.com
Glossary
Appendix A Specifications and regulatory information
- HP LaserJet 3300 series product
- HP LaserJet 3330 fax
- HP Jetdirect 310x print server
- Environmental product stewardship program
- HP LaserJet 3300 series product battery
Appendix B Warranties and licensing
- HP software license agreement
- HP limited warranty statement
Appendix C Service and support
- Obtaining hardware service
  - To obtain hardware service
    - Returning the unit
    - Repackaging guidelines
- Extended warranty
- Service information form
Index