HP LaserJet 3300 Multifunction Printer series - Error messages

EN

Interpreting the configuration page 207

12
LAN ERROR- NO LINKBEAT

With a 10/100Base-Tx port connected, Link Beat is not sensed. Check the
network cable, and verify that the concentrator or hub is providing Link
Beat.

13
NETWORK RECONFIG- MUST
REBOOT

Reset or power cycle the print server to enable the new configuration
values.

15
CONFIGURATION ERROR

The configuration information for the NetWare functions is not stored
correctly on the print server. Use the installation software, embedded web
server, or other tools to reconfigure the print server. If this error persists,
there may be a problem with the print server.

16
NOT CONFIGURED

The print server has not been configured for NetWare. Use the installation
software, embedded web server, or other tools to configure the print server
for NetWare networks.

17
UNABLE TO FIND SERVER

The print server was unable to find the NetWare print server (in Remote
Printer mode) or file server (in Queue Server mode). There was no
response to service queries for advertising print servers or file servers that
matched the configured print server or file server name.

Make sure that the print server or file server is running and that the print
server or file server name configured on the print server matches the actual
name used by the print server or file server. Also make sure that all cables
and routers are functioning correctly.

18
PASSWORD ERROR

The print server detected that the password for the NetWare print server
object is wrong. Use a NetWare utility (such as PCONSOLE) to erase the
password for the print server object. When the print server logs on again, it
sets a new password.

Note: When multiple file servers are configured, the error is only displayed
on the configuration page if none of the file servers are connected.

19
NO QUEUE ASSIGNED

The HP Jetdirect print server detected that the print server object has not
been assigned any queues to service. Assign queues to the print server
object using printer installation or NetWare utilities.

Note: When multiple file servers are configured, the error is only displayed
on the configuration page if none of the file servers was successfully
connected.

1A
PRINTER NUMBER NOT
DEFINED

A NetWare printer number for this printer has not been configured. Assign a
valid printer number to the print server. Use a NetWare utility (such as
PCONSOLE), the Jetdirect embedded web server, or another tool to assign
a printer number.

1B
PRINTER NUMBER IN USE

The NetWare printer number assigned to the printer is already in use by
another printer. Assign an unused printer number. This may also occur
when a printer is power cycled, in which case the error goes away after the
print server times out and detects the lost connection.

Error Code and Message Description

208 16 Troubleshooting network problems

EN

1C
PRINT SERVER NO
DEFINED

The file server does not have a print server object that corresponds to the
specified NetWare node name. Use printer installation software, a NetWare
utility (such as PCONSOLE), or another tool to create the print server
object.

Note: When the print server is configured for multiple file servers, the error
is only displayed on the configuration page if none of the file servers was
successfully connected.

1D
UNABLE TO CONNECT TO
SERVER

Remote Printer mode error. The print server was unable to establish an
SPX connection with the NetWare print server. Make sure that the NetWare
print server is running and that all cables and routers are functioning
correctly.

1E
FAIL RESERVING PRINTER
NUM

The SPX connection to the print server was lost when the print server
attempted to reserve the printer number. This indicates a possible network
problem, or a problem with the print server. Make sure all cables and
routers are functioning correctly. Try restarting the print server.

1F
ERR NEGOTIATING BUFFER
SIZE

A failure was detected when selecting the buffer size to be used when
reading print data from the file server. This may indicate a network problem.

Note: When the print server is configured for multiple file servers, the error
is only displayed on the configuration page if none of the file servers was
successfully connected.

20
UNABLE TO LOGIN

A failure was detected when the print server tried to log onto the file server.
This could be caused by the print server object not existing on the file
server, or by a security check that prevents the print server from logging in.
Make sure the file server name and print server object name are correct.
Use PCONSOLE to erase the password for the print server object. Create a
new print server object.

Note: When the print server is configured for multiple file servers, the error
is only displayed on the configuration page if none of the file servers was
successfully connected.

21
UNABLE TO SET PASSWORD

A failure was detected when the print server tried to set the password for
the print server object. (Whenever the print server is able to log in without a
password, it sets the password automatically.) This indicates a networking
or security problem. Create a new print server object.

Note: When the print server is configured for multiple file servers, the error
is only displayed on the configuration page if none of the file servers was
successfully connected.

22
UNABLE TO CONNECT TO
SERVER

Queue Server mode error. The print server could not establish an NCP
connection to the file server. Make sure that the correct file servers are
connected.

Note: When the print server is configured for multiple file servers, the error
is only displayed on the configuration page if none of the file servers was
successfully connected.

Error Code and Message Description

EN

Interpreting the configuration page 209

23
UNABLE TO ATTACH TO
QUEUE

A failure was detected when the print server tried to attach to one of the
queues assigned to the print server object. This may be because no
servers are allowed to attach to this queue. There may also be a networking
or security problem. Use PCONSOLE to make sure that servers are
allowed to attach to the queue, to delete the print server object from the list
of queue servers if you want the print server to service other queues, or to
delete the queue and create a new one (the print server object must be
added to the list of queue servers).

Note: When the print server is configured for multiple file servers, the error
is only displayed on the configuration page if none of the file servers was
successfully connected.

24
PSERVER CLOSED
CONNECTION

The NetWare print server requested a termination of the connection with
the print server. No error exists or is indicated. Make sure the NetWare print
server is running, and restart it if necessary.

25
DISCONNECTING - SPX
TIMEOUT

The SPX connection to the print server was lost after the connection had
been made. This indicates a possible network problem, or a problem with
the print server. Make sure all cables and routers are functioning correctly.
Try restarting the print server.

26
UNKNOWN NCP RETURN
CODE

The print server encountered an unexpected fatal error after it had
successfully connected to the file server. A wide variety of failures could
produce this error message, including a downed file server or a network
router failure.

27
UNEXPECTED PSERVER
DATA RCVD

The print server sent some data when the print server had not given its
permission to do so. This indicates a possible print server problem, possibly
a software problem.

28
OUT OF BUFFERS

The print server was unable to allocate a buffer from its internal memory.
This indicates all buffers are busy due possibly to heavy broadcast traffic or
large amounts of network traffic directed to the print server.

29
UNABLE TO SENSE NET
NUMBER

The print server has been trying for more than three minutes to determine
the NetWare protocol used on the network. Make sure that any file servers
and routers are operating correctly. Make sure that the settings for NetWare
frame type and source routing are correct.

2A
NDS ERR: EXCEEDS MAX
SERVERS

More queues were assigned than the print server can handle. Remove one
or more print queues from the list to be serviced by Queue Server Mode.

2B
NDS ERR: UNABLE TO
LOGIN

Unable to log onto the NetWare directory tree. Make sure that the print
server object is defined in the directory at the correct context. Clear the
print server password using NWADMIN or similar NetWare tool.

2C
AUTHENTICATION ERROR

Unable to log onto the NetWare directory tree. Make sure that the print
server object is defined in the directory at the correct context.

Error Code and Message Description

210 16 Troubleshooting network problems

EN

2D
NDS ERR: CHANGE PSSWRD
FAILED

Cannot modify the print server password to the value expected by the print
server.

2E
NDS SERVER PUBLIC KEY
ERROR

Print Server Object Name mismatch. Unable to read the file server’s public
key. Verify object names, or contact the NDS administrator.

2F
NDS ERR: SRVR NAME
UNRESOLVD

The file server on the network cannot be located. The server may not be
running at this time or a communications problem may exist.

30
NDS PRINT SERVER NAME
ERROR

The print server object cannot be located in the specified NDS context.

31
NDS PS PRINTER LIST
ERROR

Cannot locate a list of printer objects that should be assigned to the print
server object.

32
NDS PRINTER OBJ NOTIFY
ERR

The list of notification objects assigned to the printer object cannot be
located.

33
NDS PRINT OBJ QUEUE
LIST ERR

The list of print queues assigned to the printer objects cannot be located.

34
NDS ERR: UNRESOLVD
PRNTR OBJ

The printer object cannot be located in the NDS directory.

35
NDS ERR: INVALID SRVR
VERS

The current version of the NetWare file server is not supported.

36
NDS ERR: NO PRINTER
OBJECTS

No printer objects are assigned to the print server object configured to this
print server.

37
NDS ERR: MAX PRINT
OBJECTS

Too many printer objects are assigned to the print server object. Using
NetWare utilities (such as NWADMIN), reduce the number of printer objects
assigned to the print server.

38
NDS ERR: NO QUEUE
OBJECTS

No print queue objects are assigned to the printer objects located in the
NDS directory.

39
NDS ERR: MAX QUEUE
OBJECTS

Too many print queue objects are assigned to the printer. Reduce the
number of queues assigned.

Error Code and Message Description

EN

Interpreting the configuration page 211

3A
UND ERR: UNABLE TO FIND
TREE

The NDS tree cannot be located. The message may occur when the file
server is not running or when a network communications problem exists.

3B
NDS CONNECTION STATE
ERROR

The print server cannot change the NDS connection state. Check licenses
on the spooling server.

3C
NDS ERR: UNRESOLVED
QUEUE

The print queue object cannot be located in the specified NDS context.

3D
NDS ERR: CANNOT READ Q
HOST

Cannot locate the file server on the network. The server may not be running
at this time or a communications problem may exist.

3E
NDS PRNT SRVR PUBLIC
KEY ERR

Print Server Object Name mismatch. Unable to read the print server’s
public key. Verify object names. Verify that the object key assigned to the
print server is a print server object and not a printer or other object.

3F
UNABLE TO GET NDS SRVR
ADDR

The NDS server address cannot be located or accessed.

40
ARP DUPLICATE IP
ADDRESS

The ARP layer has detected another node on the network using the same
IP address as the print server. Extended error information below this
message shows the hardware address of the other node.

41
NOVRAM ERROR

The print server cannot read the contents of its NOVRAM. Cycle power on
the print server by unplugging is power cable and plugging it back in. If the
problem persists, perform a cold reset on the print server (while holding
down the test button on the back of the print server, plug the power module
back into the print server and continue to hold down the test button for
about five seconds. Any user-configured settings will be erased.) If the
problem still persists, call HP technical support for help. See the support
flyer that came with the product for information on contacting HP.

42
INVALID IP ADDRESS

The IP address specified for the print server (through BOOTP) is an invalid
IP address for specifying a single node. Check your Bootptab file for proper
entries.

43
INVALID SUBNET MASK

The IP subnet mask specified for the print server (through BOOTP) is an
invalid subnet mask. Check your Bootptab file for proper entries.

44
INVALID GATEWAY
ADDRESS

The default gateway IP address specified for the print server (through
BOOTP) is an invalid IP address for specifying a single node. Check your
Bootptab file for proper entries.

45
INVALID SYSLOG ADDRESS

The syslog server IP address specified for the print server (through
BOOTP) is an invalid IP address for specifying a single node. Check your
Bootptab file for proper entries.

Error Code and Message Description

212 16 Troubleshooting network problems

EN

46
INVALID SERVER ADDRESS

The TFTP server IP address specified for the print server (through BOOTP)
is an invalid IP address for specifying a single node. Check your Bootptab
file for proper entries.

47
INVALID TRAP DEST
ADDRESS

One of the SNMP trap (Trap PDU) destination IP addresses specified for
the print server (through TFTP) is an invalid IP address for specifying a
single node. Check your TFTP configuration file.

48
CF ERR - FILE
INCOMPLETE

The TFTP configuration file contained an incomplete last line that did not
end in a new line character.

49
CF ERR - LINE TOO LONG

A line being processed in the TFTP configuration file was longer than the
print server could accept.

4A
CF ERR - UNKNOWN
KEYWORD

A TFTP configuration file line contained an unknown keyword.

4B
CF ERR - MISSING
PARAMETER

A line in the TFTP configuration file was missing a required parameter.

4C
CF ERR - INVALID
PARAMETER

A line in the TFTP configuration file contained an invalid value for one of the
parameters on that line.

4D
CF ERR - ACCESS LIST
EXCEEDED

The TFTP configuration file specified too many access list entries using the
“allow:” keyword.

4E
CF ERR - TRAP LIST
EXCEEDED

The TFTP configuration file specified too many trap destination list entries
using the “trap-destination:” keyword.

4F
TFTP REMOTE ERROR

The TFTP transfer of the configuration file from the host to the print server
failed with the remote host sending a TFTP ERROR packet to the print
server.

50
TFTP LOCAL ERROR

The TFTP transfer of the configuration file from the host to the print server
failed with the local print server encountering some form of inactivity
timeout or excessive retransmissions situation.

51
TFTP RETRIES EXCEEDED

The overall retrying of the TFTP transfer of the configuration file from the
host to the print server has exceeded a retry limit.

Error Code and Message Description

EN

Interpreting the configuration page 213

52
BAD BOOTP/DHCP REPLY

An error was detected in the BOOTP or DHCP reply that the print server
received. The reply either had insufficient data in the UDP datagram to
contain the minimum BOOTP/DHCP header of 236 bytes, had an operation
field that was not BOOTPREPLY(0X02), had a header field that did not
match the print server’s hardware address, or had a UDP source port that
was not the BOOTP/DHCP server port (67/udp).

53
BAD BOOTP TAG SIZE

The tagsize in a vendor-specific field in the BOOTP reply is either 0, or
greater than the remaining number of unprocessed bytes in the
vendor-specified area.

54
BOOTP/RARP IN PROGRESS

The print server is currently in the process of obtaining its basic IP
configuration information through BOOTP/RARP.

55
BOOTP/DHCP IN PROGRESS

The print server is currently in the process of obtaining its basic IP
configuration information through BOOTP/DHCP, and has not detected any
errors.

56
DHCP NAK

The print server received a negative acknowledgment message from the
DHCP server in response to a configuration request.

57
UNABLE TO CONNECT DHCP
SVR

The print server had received IP parameters from a DHCP server, but
communication with the DHCP server has been lost. Check status of the
DHCP server.

If an infinite lease was assigned, the print server will use the IP address of
the most recent DHCP server used, but operation may be degraded until a
DHCP server responds.

58
POSTSCRIPT MODE NOT
SELECTED

The printer does not support AppleTalk or AppleTalk extensions.

59
INCOMPLETE F/W - MUST
DOWNLOAD

Firmware download message. Currently downloading firmware to the print
server, or the download did not complete properly.

5A
TURN PRINTER OFF/ON

Firmware download message. Download of firmware is complete. Power
cycle the print server.

83 DISCONNECTING FROM
SERVER

The server has been shut down because of a configuration change or reset
request. This message automatically clears after a few seconds, unless the
printer is off line, is in an error state, or is servicing another I/O port or
another network protocol.

F1
TRYING TO CONNECT TO
SERVER

The print server is trying to connect to the NetWare server(s). This is a
normal message. Wait until either the connection is established or another
status message appears.

Error Code and Message Description