HP LaserJet 3300 Multifunction Printer series - Sending fax problems

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Sending fax problems

Use the table in this section to solve problems that might occur when
sending faxes.

Problem

Cause

Solution

Faxes quit during
sending.

The fax machine to which you
are sending might be
malfunctioning.

Try sending to another fax
machine.

Your phone line might not be
working.

Do one of the following:

Turn up the volume on the
product and press fax/send on
the control panel. If you hear a
dial tone, the phone line is
working.

Disconnect the product from
the phone jack and connect a
phone. Try to make a phone
call to make sure the phone
line is working.

The product is receiving
faxes but is not sending
them.

If your product is on a PBX
system, the PBX system
might be generating a dial
tone the product cannot
detect.

Disable the detect dial tone setting.
See the dial tone setting topic in
the electronic user guide.

There might be a poor phone
connection.

Try again later.

The fax machine to which you
are sending might be
malfunctioning.

Try sending to another fax
machine.

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42 Chapter 4 Troubleshooting

ENXC

The product is receiving
faxes but is not sending
them (continued).

Your phone line might not be
working.

Do one of the following:

Turn up the volume on the
product and press fax/send on
the control panel. If you hear a
dial tone, the phone line is
working.

Disconnect the product from
the phone jack and connect a
phone. Try to make a phone
call to make sure the phone
line is working.

Outgoing fax calls keep
dialing.

The product will automatically
redial a fax number if the
redial on busy option is set to
on.

To stop the redials while the
product is dialing, press Cancel.
See the redial topic in the
electronic user guide if you need to
change the setting.

Faxes you send are not
arriving at the receiving
fax machine.

The receiving fax machine
might be off or have an error
condition, such as being out
of paper.

Call the recipient to make sure the
fax machine is on and ready to
receive faxes.

A fax might be in memory
because it is waiting to redial
a busy number, there are
other jobs ahead of it waiting
to be sent, or the fax is set up
for a delayed send.

If a fax job is in memory for any of
these reasons, an entry for the job
appears in the fax log. Print the fax
activity log (see

“Printing the fax

activity log” on page 30

) and check

the Status column for jobs with a
Pending designation.

You cannot dial all of
the numbers in a long
fax number.

The maximum number of
digits or characters that can
be entered into a fax number
is 50.

Try dialing the fax number in
manual mode. See

“Using manual

dial” on page 30

.

Problem

Cause

Solution

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ENXC

Accessing the electronic user guide 43

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