General fax problems
Use the tables in this section to solve fax problems.
Problem
Cause
Solution
Document stops
feeding in the middle of
faxing.
The maximum length of a
page you can load is 381 mm
(15 inches). Faxing of a
longer page stops at 381 mm
(15 inches).
The minimum page size for
the ADF is 127 by 127 mm (5
by 5 inches). If the item is too
small, it can jam inside the
ADF.
If there is no jam and it has been
less than one minute, wait a
moment before pressing Cancel.
If there is a jam, see the topics in
the electronic user guide on
clearing jams. Then, resend the
job.
If there is a jam, see the topics in
the electronic user guide on
clearing jams.
Fax activity logs or fax
call reports are printing
at unwanted times.
The fax activity log or fax call
reports settings are not
correct.
Print a configuration report and
check when the reports print. See
the topics in the electronic user
guide on printing a configuration
report, setting when the fax call
report prints, and setting the fax
activity log to print automatically.
The volume for sounds
coming from the
product is too high or
too low.
The volume setting needs to
be adjusted.
See the topic in the electronic user
guide on changing the sound
volume for instructions about
changing volume settings.
34 Chapter 4 Troubleshooting
ENXC