HP LaserJet 3300 Multifunction Printer series - Receiving fax problems

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Receiving fax problems 25

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Incoming fax calls are
not being answered by
the product (continued).

The rings-to-answer setting
might not be set correctly.

Check the rings-to-answer setting
for your configuration. See

“Setting

rings-to-answer” on page 14

to

determine which setting you need.

The answer ring pattern
feature might be turned on,
but you do not have the
service, or you do have the
service and the feature is not
set correctly.

Check the answer ring pattern
feature to make sure it is set
properly. See

“Enabling answer

ring patterns” on page 15

.

The phone cord might not be
connected properly, or the
phone cord is not working.

See

“Connecting the product to a

phone line” on page 5

to check the

installation. Make sure you are
using the phone cord that came
with the product.

The product may not be able
to hear incoming fax tones
due to a voice message being
played by the answering
machine.

Re-record your answering machine
message, leaving at least two
seconds of silence at the beginning
of the message.

There might be too many
devices connected to the
phone line.

Try removing the last device
connected and determine whether
the product works. If not, continue
removing devices one at a time and
retry after removing each one.

The phone line might not be
working.

Do one of the following:

●

Turn up the volume on the
product and press fax/send on
the control panel. If you hear a
dial tone, the phone line is
working.

●

Disconnect the product from
the phone jack and connect a
phone. Try to make a phone
call to make sure the phone
line is working.

Problem

Cause

Solution

26 Chapter 3 Troubleshooting

ENXC

Incoming fax calls are
not being answered by
the product (continued).

A voice messaging service
may be interfering with the
product answering calls.

Do one of the following:

●

Discontinue the messaging
service.

●

Get a phone line dedicated to
fax calls.

●

Set the product to answer in
manual mode. In manual
mode, you must start the fax-
receive process yourself.

●

Leave the product set to
automatic mode and lower the
rings-to-answer for the product
to a number less than the
rings-to-answer for the voice
mail (see

“Setting

rings-to-answer” on page 14

).

The product will answer all
incoming calls.

The product might be out of
paper and the memory is full.

Refill the paper input tray. The
product will print all of the faxes it
has saved in memory and will then
resume answering fax calls.

Faxes are transmitting
or being received very
slowly.

You might be sending or
receiving a very complex fax,
such as one with many
graphics.

Complex faxes take longer to be
sent or received.

The receiving fax machine
might have a slow modem
speed.

The product only sends the fax at
the fastest modem speed the
receiving fax machine can use.

The resolution at which the
fax was sent or is being
received is very high. A
higher resolution typically
results in better quality, but
also requires a longer
transmission time.

If you are receiving the fax, call and
ask the sender to lower the
resolution and resend the fax.
If you are sending, lower the
resolution and resend the fax. See

“Changing the default contrast and
resolution for outgoing faxes” on
page 18

to change the default

setting.

Problem

Cause

Solution

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Receiving fax problems 27

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Faxes are transmitting
or being received very
slowly (continued).

If there is a poor phone line
connection, the product and
the receiving fax machine
slow down the transmission
to adjust for errors.

Hang up and resend the fax.
Have the phone company check
the phone line.

Faxes are not printing
or are printing
incorrectly at the
product.

There is no media in the
media input tray.

Load media. Any faxes received
while the input tray is empty are
stored in memory and will print
once the tray has been refilled.

The receive to PC option
might be selected, and faxes
are being received by the
computer.

Check to determine whether the
computer is receiving faxes:
Click Start, point to Programs,
point to HP LaserJet 3300, point to
Tools, and click HP LaserJet
Device Configuration.
Click the Fax tab, then the Receive
tab.
Clear the Receive to PC check box
if it is selected, and click OK.

Faxes are printing on
two pages instead of
one.

The autoreduction setting
may not be set correctly.

If you want faxes to be reduced to
fit on one page, the autoreduction
setting should be on. If the setting
is off, faxes may print on multiple
pages. See the autoreduction topic
in the electronic user guide to
adjust the setting.

Received faxes are too
light or are printing only
on half of the page.

The product ran out of toner
while printing a fax.

The product stores up to 10 of the
most recently printed faxes. As
soon as possible, replace the print
cartridge and see the instructions
for reprinting a fax in the electronic
user guide.

Problem

Cause

Solution